Refund policy

Flora Studio Return & Refund Policy

At Flora Studio, we curate high-quality botanical goods and decor. Because many of our items are large, heavy, or shipped directly from our artisan partners, we are unable to process traditional physical returns or exchanges for buyer’s remorse.

Please read our policy below to understand how we handle damaged items and cancellations.

All Sales Final

To keep our logistics sustainable and our prices competitive, all sales are final. We do not accept physical returns, exchanges, or issue refunds for items if you change your mind, order the wrong size, or if the item does not fit your space. Please review all product dimensions, materials, and descriptions carefully before placing your order.

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products and want you to have a beautiful experience with Flora Studio. If your item arrives damaged, defective, or if you receive the incorrect item, we will make it right by issuing a full store credit or arranging a replacement.

You do not need to ship heavy or damaged items back to us. To submit a claim for a damaged or defective item:

  1. Contact us at flora@seedar-ltd.com within 7 days of the delivery date.

  2. Include your Order Number in the subject line.

  3. Attach clear photographs of the damaged item, as well as photographs of the external shipping box and packaging materials.

  4. Provide a brief description of the issue.

Once we review and approve your claim, we will issue a digital Flora Studio gift card (store credit) for the full purchase price of the item, which can be used immediately on any future purchase. At our discretion, we may offer a direct replacement of the item instead of store credit. You are free to safely dispose of or keep the damaged item.

Order Cancellations

We process orders quickly to ensure timely delivery. You may request an order cancellation within 12 hours of placing your order by emailing flora@seedar-ltd.com. If the order has already been processed with our fulfillment partners or shipped, we cannot cancel or intercept the package.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you cannot find it, please check with neighbors and your local carrier. Flora Studio is not responsible for lost or stolen packages once the carrier marks them as delivered. If your package is lost in transit and never marked delivered, please contact us within 14 days of the expected delivery date so we can file a claim with the carrier and issue a replacement.